At HK PHOTO VIDEO AUDIO, customer satisfaction is our priority. We are committed to providing genuine products and a smooth shopping experience. Please read our Refund & Returns Policy carefully before making a purchase.

Return Eligibility

You may request a return if:

  • The product is damaged during delivery.
  • You receive the wrong item.
  • The product has a verified manufacturing defect.
  • The item is unused, unopened, and in its original packaging with all accessories, manuals, and invoices.

Return requests must be made within 3 days of receiving your order.

Non-Returnable Items

For hygiene, safety, and product integrity, the following items cannot be returned unless they arrive damaged or defective:

  • Opened or used products
  • Software or digital products
  • Memory cards and storage devices (if opened)
  • Products damaged due to misuse, accidents, or unauthorized repairs
  • Products without original packaging or proof of purchase

Refund Policy

Refunds are only approved after the returned product has been inspected by our team.

If your refund request is approved:

  • The refund will be processed using the original payment method whenever possible.
  • Processing times may vary depending on your payment provider or bank.
  • Shipping charges are generally non-refundable unless the return is due to our error.

Exchange Policy

We are happy to exchange products if:

  • You received the wrong item.
  • The product has a manufacturing defect.
  • The item was damaged during shipping.

Exchange requests must be submitted within 3 days of delivery.

Return Process

To request a return or exchange:

  1. Contact our customer support team.
  2. Provide your order number and clear photos or videos of the product (if applicable).
  3. Wait for return authorization before sending the item.
  4. Pack the product securely with all original accessories and documentation.
  5. Once received and inspected, we will notify you of the outcome.

Warranty

Products covered by a manufacturer’s or official distributor’s warranty should be serviced according to the warranty terms. Warranty service does not automatically qualify for a refund.

Shipping Responsibility

  • If the return is due to our mistake (wrong, damaged, or defective item), we will arrange or cover the return shipping where applicable.
  • If the return is requested for other eligible reasons, the customer may be responsible for return shipping costs.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

HK PHOTO VIDEO AUDIO

📍 Plaza AR, Shop #106, Ground Floor, Sobhanbagh, Dhanmondi-14, Dhaka-1209, Bangladesh

📞 Phone: +880 1922-678363

📧 Email: support@hkphotovideoaudio.com

🌐 Website: www.hkphotovideoaudio.com